Privacy Policy for ZivoHealth

Last updated: April 11, 2026

1. Introduction

Welcome to ZivoHealth. We offer mobile applications (including our iOS and Android apps), related websites, and cloud services that help you manage your nutrition, track your vitals, monitor well-being, and receive personalized AI-driven health insights.

This Privacy Policy explains how ZivoHealth ("we", "us", or "our") collects, uses, and protects your information when you use our apps, websites, and services.

By using ZivoHealth, you agree to the collection and use of information in accordance with this policy.

2. Information I Collect

A. Information You Provide

When using ZivoHealth, you may voluntarily provide:

• Profile information: name, gender, age, height, and weight.
• Nutrition logs: meals, portions, calories, and macro/micronutrients.
• Vitals and wellness data: heart rate, sleep, steps, SpO₂ (oxygen saturation), blood sugar (glucose), blood pressure, and body weight.
• Mood and emotional state: self-logged wellness or symptoms.
• Prescriptions: medication names, dosages, and schedules.
• Appointments and AI chats: interactions with your nutritionist or AI coach.
• Contact details: email or phone number for support or inquiries.

All data is collected only with your explicit consent and used solely for wellness and personalization.

B. Apple Health (HealthKit) Data (iOS)

If you connect Apple Health (HealthKit), ZivoHealth may read certain categories of data such as:

• Steps and activity
• Calories burned
• Heart rate
• Sleep duration
• SpO₂ (oxygen saturation)
• Blood sugar (glucose)
• Weight and BMI

HealthKit data handling principles:

• Data is used only to display insights, generate recommendations, and track progress.
• Health data is synced to our secure cloud servers and encrypted end-to-end during transmission and storage.
• Health data is never sold, shared, or used for marketing or advertising.
• You can revoke access anytime by going to Profile → Connected devices in the app, or through iOS Settings → Health → Data Access & Devices.

ZivoHealth fully complies with Apple's HealthKit and App Store privacy guidelines.

C. Google Health Connect (Android)

If you connect Health Connect on a supported Android device, ZivoHealth may read health and fitness data that you authorize, such as:

• Heart rate, blood pressure, blood glucose, body temperature
• Weight, steps, sleep

Health Connect data handling principles:

• Data is used only to display insights, generate recommendations, sync vitals to your account, and track progress.
• Health data may be synced to our secure cloud servers and is protected in transit using encryption (for example, HTTPS/TLS).
• Health data accessed via Health Connect is not sold and is not used for third-party advertising or marketing.
• You can revoke or adjust access anytime in Android Settings → Health Connect → App permissions, or through Connected devices / vitals settings in the app where available.

Access to Health Connect is optional and only occurs after you grant permissions on your device.

D. Device permissions and on-device features

Depending on your device and the features you use, ZivoHealth may request access to:

• Camera and photos: to log meals, upload documents or images you choose, or join video sessions.
• Microphone: for video calls or voice features when you use them.
• Notifications: to send reminders and account or health-related alerts you opt into.
• Biometrics (for example Face ID / fingerprint): only for optional app unlock on your device; biometric data stays on your device and is not transmitted to us as a biometric template.
• Location (approximate or precise): only when needed for a feature you use (for example certain payment or browser-based flows inside the app) and only if you grant permission on your device.
• Phone or network-related signals: limited information may be used by integrated SDKs (for example for payment processing, connectivity, fraud prevention, or video stability). We do not use this to sell your data.

You can deny any optional permission; core app availability may vary if a permission is required for a specific feature.

E. Automatically Collected Data

To improve app performance and experience, ZivoHealth may collect:

• Device information (for example model, operating system version, language, region, app version).
• Crash logs and diagnostics (for example via Apple or Google reporting tools, or Firebase Crashlytics where enabled).
• Product analytics and feature usage metrics (for example session or screen flows) via services such as Firebase Analytics, used to understand reliability and usage—not for selling your personal health data for advertising.
• On iOS, we do not use the advertising identifier (IDFA) for advertising. On Android, analytics may use app-instance or device-scoped identifiers as described by Google Firebase for measurement; we do not sell personal health data to third parties for their marketing.

3. How Your Data Is Used

Your data helps ZivoHealth:

• Display your personalized nutrition and wellness dashboard.
• Generate your Health Score based on vitals and logs.
• Provide AI-based nutrition and lifestyle recommendations.
• Track long-term trends like blood sugar stability or oxygen variation.
• Manage nutritionist appointments and chat interactions.
• Enhance app performance and reliability.

ZivoHealth does not sell or share your data for advertising or marketing purposes.

4. Data Security and Storage

• Data is securely stored using platform secure storage (for example Apple Keychain on iOS, Android Keystore where applicable), on-device storage, and encrypted cloud databases (for example Firebase, AWS).
• Data transmissions between the app and our servers use HTTPS/TLS. Do not use the app on untrusted networks if you are concerned about network interception.
• Health data you choose to sync (including from HealthKit or Health Connect) is processed on our secure cloud servers with access controls; we use industry-standard protections in transit and at rest.
• Only authorized systems and app functions can access your information for the purposes described in this policy.

Despite these protections, no method is completely immune to breaches, and you use the app at your own discretion.

5. Data Sharing

ZivoHealth may share limited data only:

• With trusted service providers and subprocessors who assist us with hosting, authentication, analytics, push notifications, email or SMS, video communication, payment processing, customer support, or security—for example Google (Firebase, Sign-In), cloud infrastructure providers, payment partners (such as Razorpay or app store billing where you purchase through those channels), and communication providers (such as Twilio for video or messaging features). They may only use data to provide services to us and must protect it consistent with this policy and applicable law.
• When required by law, subpoena, or regulatory authority.
• To prevent fraud or abuse of the service.

We do not sell your personal information. We do not share health, SpO₂, or blood sugar data with data brokers for marketing or unrelated profiling.

6. Data Retention and Deletion

Your data is retained only as long as you use ZivoHealth or as legally required.

You can delete your account and data by:

• Going to Profile → Delete account in the app.
• Emailing contactus@zivohealth.ai to request full deletion.

Account deletion can be revoked within 7 days by logging back into the app. After 7 days, all data will be permanently deleted from our servers.

Deleting the app will remove all local data from your device but will not delete your account from our servers.

7. Your Privacy Rights

You have the right to:

• Access and review your data.
• Correct or update information.
• Withdraw consent for specific data uses.
• Request deletion of your data.
• Export your data (where technically feasible).

To exercise any right, contact contactus@zivohealth.ai.

8. Children's Privacy

• ZivoHealth is intended for users 18 years of age or older only. We do not permit accounts for, or direct use of the Platform by, anyone under 18.
• We do not knowingly collect personal information from children under 18. If you believe we have collected information from someone under 18, contact us at contactus@zivohealth.ai and we will take steps to delete such information where required.
• If we learn that a user is under 18, we may refuse service, suspend, or close the account and delete associated personal information as permitted by applicable law.

9. Health Disclaimer

• ZivoHealth provides wellness and nutritional guidance only.
• ZivoHealth is not a medical device and does not diagnose, treat, cure, or prevent any disease or medical condition.
• It does not replace professional diagnosis or treatment.
• Always consult a qualified healthcare professional for medical advice, diagnosis, or treatment, including for conditions such as blood sugar or oxygen saturation.

10. Changes to This Policy

• This Privacy Policy may be updated occasionally.
• You'll be notified of significant updates through in-app alerts, email (where appropriate), or app store release notes (Apple App Store, Google Play).

Last updated: April 11, 2026.

11. Contact

If you have any questions about privacy or data usage, please reach out:

Company: ZivoHealth
📧 Email: contactus@zivohealth.ai
📍 Location: Bangalore, Karnataka, India