Last updated: May 21, 2026
Welcome to Dhanvantari AI Lab Private Limited. We offer mobile applications (including our iOS and Android apps), related websites, and cloud services that help you manage your nutrition, track your vitals, monitor well-being, and receive personalized AI-driven health insights.
This Privacy Policy explains how Dhanvantari AI Lab Private Limited ("we", "us", or "our") collects, uses, and protects your information when you use our apps, websites, and services.
By using Dhanvantari AI Lab Private Limited, you agree to the collection and use of information in accordance with this policy.
When you visit our public websites (including zivohealth.ai and this privacy policy page), we may set cookies and use similar technologies, and we may load third-party analytics. In particular, we use Google Analytics (Google Tag Manager / gtag) to understand aggregated site usage (for example which pages are viewed and general traffic patterns). This does not read your Dhanvantari AI Lab Private Limited account or health data from our apps; it is standard website measurement.
Mobile apps are separate: Product analytics in the iOS and Android apps (such as Firebase Analytics where enabled) is described in section 3 (Automatically collected data). The website and the apps use different systems for different purposes.
You can control cookies and some analytics through your browser or device settings. Depending on your region, industry opt-out tools for advertising or analytics may also be available; website analytics here are not used to sell your personal health data for advertising as described in this policy.
When using Dhanvantari AI Lab Private Limited, you may voluntarily provide:
All data is collected only with your explicit consent and used solely for wellness and personalization.
If you connect Apple Health (HealthKit), Dhanvantari AI Lab Private Limited requests read access only to the health types needed for the features you use. The categories available can vary by iOS version and device; we request access solely to support vitals, activity, and sleep features in the app.
Depending on your device, permissions, and iOS, data we may read from HealthKit includes:
You may also enter SpO₂ manually or load it from other account sources; when Apple Health is connected, we can read SpO₂ samples written to Health (for example from Apple Watch or compatible devices).
HealthKit data handling principles:
Dhanvantari AI Lab Private Limited fully complies with Apple's HealthKit and App Store privacy guidelines.
If you connect Health Connect on a supported Android device, Dhanvantari AI Lab Private Limited may read health and fitness data that you authorize, such as:
Health Connect data handling principles:
Access to Health Connect is optional and only occurs after you grant permissions on your device.
Depending on your device and the features you use, Dhanvantari AI Lab Private Limited may request access to:
You can deny any optional permission; core app availability may vary if a permission is required for a specific feature.
To improve app performance and experience, Dhanvantari AI Lab Private Limited may collect:
Your data helps Dhanvantari AI Lab Private Limited:
Dhanvantari AI Lab Private Limited does not sell or share your data for advertising or marketing purposes.
Third-party generative AI: Uses that depend on external AI APIs are described in Section 6 — Third-party generative AI services (what may be sent, to whom, and how permission works). Health-related information we send to AI vendors is covered by the same advertising, marketing, and use‑based mining restrictions as other health-related vendor sharing.
All user data, including health and Vault data, is strictly protected using industry-leading security measures. Your data is encrypted at rest using the AES-256 encryption standard and is encrypted in transit using TLS 1.3 protocols to ensure secure communication between the app and our secure cloud servers.
Despite these protections, no method is completely immune to breaches, and you use the app at your own discretion.
Dhanvantari AI Lab Private Limited may share limited data only:
We do not sell your personal information. We do not share health, SpO₂, or blood sugar data with data brokers for marketing or unrelated profiling.
Scope: “Health-related information” includes any information you provide or we process in connection with wellness, nutrition, vitals, medications, labs, prescriptions, pharmacy or medication-purchase information you log, clinical documents, appointments, consultations, or similar features—including text, images, structured health fields, and conversation content that reflects your health or care.
When we share health-related information with service providers and subprocessors (including generative AI vendors named below), we do so only to operate the specific features you use and as described in this policy and our agreements with those vendors.
Restrictions we require (including for AI vendors): We do not permit health-related information we send to those vendors to be used for third‑party advertising, for marketing their or others’ products or services (beyond what is necessary to provide the contracted service to us), or for use‑based data mining for advertising or marketing. Health-related inputs and outputs are processed to deliver AI-assisted functionality to you (and, where applicable, to clinicians you engage through the Platform)—not to build advertising profiles, sell data for marketing, or train public consumer models as described in our vendor commitments below.
This is in addition to our general statement that we do not sell your personal information and do not use HealthKit or Health Connect data for advertising, as stated elsewhere in this policy.
Certain features use cloud-based generative AI (large language and related models) operated by third-party vendors we engage as processors. Depending on how a feature is built and configured in production, those vendors may include:
How data is collected and sent: You provide information in the app (typing, uploads, syncing health data, etc.) as described in Section 3. That information is transmitted to Dhanvantari AI Lab Private Limited’s servers using encryption in transit (for example HTTPS/TLS). If you use a feature that relies on third-party generative AI, relevant content is included in server-to-server API requests from Dhanvantari AI Lab Private Limited to those vendors, also using encryption in transit, solely to return results to you (or to your authorized clinician flows, where applicable).
In-app permission: Before we use those third-party generative AI APIs for gated patient features, the app asks for a separate, affirmative choice (for example “Enable AI insights”). If you decline, AI features that depend on those APIs remain off; the rest of the app can still be used where other functionality does not require that processing.
Categories of information that may be included in requests to those vendors, depending on which feature you use, include (without limitation):
Purposes of sharing with these vendors: To operate AI-assisted features you choose to use—such as personalized guidance, chat assistance, document or image understanding, categorization, summaries, meal or plan-related help, and reliability of outputs. Health-related content sent in API requests is used only to produce those features’ outputs for you (and authorized clinician flows where applicable). It is not used for third‑party advertising, for marketing unrelated products or services, for use‑based data mining for advertising or marketing, or for selling your personal health data to advertisers or data brokers—consistent with Health-related data and third-party vendors (including AI) above and our vendor contracts.
Healthcare and PHI commitments: For OpenAI, Anthropic, and AWS (Amazon Bedrock), Dhanvantari AI Lab Private Limited maintains healthcare data processing agreements with these vendors (including BAA/healthcare addendum coverage, where applicable) for the services we use to process PHI. Under these agreements and configured service settings, PHI is processed for permitted healthcare use-cases, is not used to train public third-party AI foundation models, and is retained according to those agreements and applicable provider controls.
Treatment and retention of inputs and outputs remain subject to each vendor's applicable enterprise/API terms, signed healthcare addenda, and account-level controls that Dhanvantari AI Lab Private Limited configures and maintains.
Separately from the generative AI APIs above, Dhanvantari AI Lab Private Limited may run open-weights or open-source models (for example medical language models used for embeddings or semantic matching) on servers operated for Dhanvantari AI Lab Private Limited (including cloud compute in our AWS environments). Those models support features such as search, categorization, and knowledge matching. Processing for those paths typically occurs without sending your content to the same third-party generative AI chat APIs named above; model files may be obtained from public model hubs during deployment, while inference for your requests is run on our systems subject to the security practices in Section 5.
We use different payment partners for different features. Subscriptions and wallet credits are processed by Apple or Google (In-App Purchase / Play Billing). Doctor consultation fees at appointment booking are processed separately by Razorpay—they are not subscription charges, wallet credits, or app-store in-app products.
If you purchase a subscription (for example Zivo Insights or Zivo 360) or wallet credits through the iOS or Android app, payment is processed by Apple or Google. We do not receive your full payment card number from those stores.
We may receive and store:
This information is used to activate your plan, credit your wallet, prevent fraud, provide support, and meet tax or accounting obligations. Subscription and wallet purchases do not pay for doctor consultation fees.
When you pay a doctor consultation fee at appointment booking, payment is processed by Razorpay (or another payment gateway we enable for that flow). That payment is separate from Apple In-App Purchase, Google Play Billing, and wallet credits.
We may receive and store order identifiers, payment status, amounts, currency, refund status, and limited billing metadata needed to confirm your appointment and handle cancellations or refunds. Razorpay processes payment credentials according to its own privacy policy and applicable law.
Billing and transaction records are retained as long as your account is active and as required for tax, audit, fraud prevention, and legal compliance, then deleted or anonymized in accordance with Section 9.
Your data is retained only as long as you use Dhanvantari AI Lab Private Limited or as legally required.
You can delete your account and data by:
Account deletion can be revoked within 7 days by logging back into the app. After 7 days, all data will be permanently deleted from our servers.
You may specifically request the deletion of your 'Vault' data, which includes sensitive lab reports, medical documents, and prescriptions. Upon requesting deletion of your account or Vault data, there is a 7-day grace period during which you can recover your data. After 7 days, your Vault data is permanently and irreversibly deleted from our active servers.
Deleting the app will remove all local data from your device but will not delete your account from our servers.
Dhanvantari AI Lab Private Limited operates on a principle of granular consent. You have full control over your information and can explicitly opt-in or opt-out of sharing specific data types individually at any time (for example, you may choose to sync your heart rate and step data while opting out of uploading prescriptions or meal logs).
Withdrawal of Core Consents: Please note that certain personal data points (such as your basic identity, age, and gender) are strictly necessary for the core functioning of Dhanvantari AI Lab Private Limited. If you choose to withdraw consent for these essential data points, Dhanvantari AI Lab Private Limited will be unable to provide you with its services, and your account may be subject to termination or deletion in accordance with our retention policies.
You have the right to:
To exercise any right, contact contactus@zivohealth.ai.
Last updated: May 21, 2026.
If you have any questions about privacy or data usage, please reach out:
Company: Dhanvantari AI Lab Private Limited
📧 Email: contactus@zivohealth.ai
📍 Location: Bangalore, Karnataka, India